We at FacilePay are on a mission to understand the customer problems and enhance user experience and this is why we had a small talk with one of our current users- Hawaiian Luau.
Hawaiian Luau is a catering service, as the name suggests, that provides delicious Hawaiian cuisine to its customers. They promise to deliver royal Hawaiian experience at the lowest price possible.
It is a small but successful business that has around 15-20 traditional Hawaiian dishes on its menu. These tasty dishes range from $7 to $20 to give an affordable royal luau or feast to their customers. Their customers are extremely happy with the quality of the food.
Everything sounds perfect, doesn’t it? Well, it actually wasn’t. They faced a few problems with their transactions and this is where FacilePay came into the scene.
We only knew our side of the story so we had a chat with them to understand what it was like before they got our payment app. The friendly team at the catering service was more than happy to answer our questions.
1) What problems did you face before getting FacilePay?
Well, we are a small business. All our dishes cost around $7 to $20. We used to accept cash and card payments. People don’t carry much cash nowadays and even if they do, they don’t have change. Sometimes we don’t have change. This wasted a lot of time of both the parties.
While with card payments, the terminal cost for such small-amount bills was too high to afford. This made our transactions quite expensive.
2) How did you find about FacilePay?
Once one of our teammates was looking for a change and it took him too long to find it. In fact, he made a mistake with the calculation in all this haste. The customer saw this and suggested him to use FacilePay.
The customer himself was the owner of some small business and used FacilePay for digital payments. He even explained our teammate about it.
Our teammate brought up this suggestion during our very next meeting. All of us listened to it intently. We went up to your website and were impressed with this simple and efficient app. This is how we found out about it.
3) How is FacilePay working out for you?
We don’t need a card reader for this payment app, just entering card details ourselves or using a smartphone camera is enough to scan the card. Another cool feature is tapping the PayWave/PayPass logo to the back of an NFC device. It takes less than 30 seconds to charge a card. This saves a lot of time and effort
It charges only 1.25% per transaction which makes it really affordable just like our dishes! No monthly or hidden charges either. We can also accept tips easily
Our excel maintenance labour has also reduced as we can see the weekly, monthly and quarterly sales reports. All in all, the app works very well!
Summing up
In the end, we would like to say that FacilePay is one stop solution for transactions for small businesses and startups. In fact, it is like a POS system for small businesses. Anyone who needs to handle daily payments can use this app. Let’s make the transactions ‘facile’ or hassle-free just like the name!